Operational Insights
Strategic view for the practice principal
SC
Dr. Sarah Chen
Practice Principal
Tuesday 14:00–16:00 has 3x the average no-show rate
Consider double booking or reducing slots
Hygiene appointments have 40% higher no-show rate than checkups
Adjust confirmation cadence for hygiene visits
WhatsApp confirmations show up at 94% vs 71% for SMS
Prioritise WhatsApp as primary channel
Dr. Webb's Monday morning slots have the lowest utilisation
Review scheduling or reallocate hours
Capacity Utilisation
By day of week
No-Show Rate by Treatment
Higher rates = more lost time
Monthly Performance Summary
May 2026 vs April 2026
| Metric | This month | Last month | Change |
|---|---|---|---|
| Total appointments | 486 | 452 | +7.5% |
| No-show rate | 5.2% | 7.1% | −1.9pp |
| Cancellation rate | 8.4% | 9.2% | −0.8pp |
| Waitlist fill rate | 67% | 54% | +13pp |
| AI messages sent | 1,847 | 1,612 | +14.6% |
| Revenue protected | £10,040 | £7,820 | +£2,220 |